The key to getting information is to ask questions. Don't worry that you are demanding too much or that some of your questions may seem obvious to others - ask about all the things that are important to you, both about the house and about the buying process.

It is a good idea to write down your questions in advance; it helps you stay focused and ensure that you get the information you need in order to make a decision. Here are some suggestions:

  • If the company offers standard plans, how much change is allowed?
  • Will you get a written contract?
  • What are the standard features included in the basic price of the home?
  • Does the builder offer a selection of standard finishing products, such as flooring and tiles, and can you have a look?
  • Does the builder offer upgrades and options and what do they cost?
  • Does the company have someone on staff who can help you coordinate the final look of your home? Do they have a separate design centre where you can browse around and make your choices with expert assistance?
  • What is the payment schedule?
  • When will the builder be able to start construction on your home? What would be the completion date?
  • What is the builder's policy on change orders?
  • Will you be able to make changes after construction begins?
  • What happens if construction falls behind schedule?
  • Will the builder conduct a pre-delivery inspection of the home with you before you take possession, to verify that things are done as agreed and to identify any outstanding items to be completed.